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Key Takeaways
Building relationships with clients, both internally and externally, is crucial in the credit and collections industry.
Implementing technology and AI tools can enhance efficiency and productivity in collections processes.
Prioritising phone calls and maintaining communication on the phone can lead to better results than relying solely on email or chat.
Key Statistics
Robert Half boasts an industry-leading DSO in the mid-30s.
The company has over three to four decades of data in the staffing industry, allowing for efficient matching of candidates to clients.
Key Discussion Points
The importance of building rapport with clients to navigate risk in credit and collections.
Leveraging AI tools to prioritise collector activities and improve efficiency.
Prioritising phone calls over email or chat for building relationships and increasing success rates.
Podcast Description
The podcast features Robert Michael, Senior Director of C...
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