Access the full podcast series here
Key Takeaways
Healthcare positions, particularly in revenue cycle management, require a compassionate approach when interacting with patients.
Hiring strategies emphasise selecting individuals skilled in patient care to foster a compassionate environment.
Technological solutions, such as texting features and QR codes, are implemented to facilitate patient billing and payment processes.
The AP2P strategy uses algorithms to assess patients' ability and willingness to pay, enhancing collection efficiency.
A funding tool is under development to connect patients with charity funding based on their diagnoses and treatment needs.
Distinguishing between patients as consumers and payers as customers is crucial in developing effective collection strategies.
The collections team works closely with operations and marketing to ensure a seamless patient journey and experience.
Benefits investigation teams play a pivotal role in communicating estimated costs t...
Access this content for FREE by signing up for ROAR Membership.
Join with a Basic (free) or Plus membership (for extra features).
Create an account by clicking here or if you have an account sign in below.