Podcast ¦ Credit Shift: NatWest’s AI Agent Development A Look Behind the Scenes

Access the full podcast series here Podcast Summary To embrace the digital future of credit and collections, the podcast discusses the importance of accessibility, conversational web chat, and the use of language models (LLMs) such as OpenAI's GPT. NatWest Bank, for example, has invested in making their AI agent, Cora, more accessible and usable for their customers. They have also explored dynamic interfaces that offer a more fluid and conversational experience. In terms of LLMs, they use summarization techniques and are exploring the use of memory and knowledge bases to enhance customer support. The podcast addresses the need for caution in deploying LLMs in customer-facing environments due to risks and the importance of human curation in these systems. Key Points: NatWest Bank has invested in making their AI agent, Cora, more accessible and usable. They are exploring dynamic interfaces for a more fluid and conversational web chat experience. L...

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