Podcast ¦ Credit Shift: News Update Trust in BNPL, AI Performance and Consumer Duty Challenges

Access the full podcast series here Summary This podcast discusses recent news, events, reports, and trends in the credit industry. The hosts highlight the importance of having an early warning system to anticipate harm and monitor changes in customer behavior. They also talk about the advancements in AI innovation and the significance of brand and trust in borrowing decisions. The rise of buy now pay later schemes is mentioned, along with the concerns of financial exclusion and managing multiple repayments. The hosts emphasize the need for investment in customer service support and technology to enhance the customer journey. Key Points There is plenty of funding available in the credit industry, and investors are optimistic about the second half of the year. Companies need to have an early warning system that can anticipate harm by monitoring changes in customer behavior. Open AI's gap in model performance is closing, with closed models approaching...

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