Podcast ¦ CX Diaries: Mastering Cultural Transformation and Leadership with Steve Bent from Gallagher Culture Change Consulting

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Summary
Steve Bent, Client Director of Culture Change Consulting, discusses the importance of culture change and how it can be measured and implemented within organizations. He emphasizes the need for clear direction from top leadership, the importance of aligning values with actions, and the impact of culture on performance and engagement. Bent also shares examples of how organizations can foster a positive work environment and overcome resistance during the culture change process.
Key Points

Culture change consulting involves codifying and amplifying an organization's unique culture to drive performance and replication.
Assessing the culture of an organization can be done through interviews, focus groups, and behavioral analysis of top performers.
Successful culture transformation requires clear direction and tone from top leadership, a climate that supports performance, and a shared understanding of the behaviors that drive suc...