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Key Takeaways
The Formiga Foundation, an industry for good alliance, is a joint initiative by the GSA and the IAOP focused on responsible sourcing and ESG audits for companies.
The Service Provider Sustainability Index offered by Formiga allows buyers to assess the maturity of their service providers and helps service providers showcase their ESG efforts.
ESG practices are becoming increasingly important for attracting clients, employees, and investors in the sourcing industry.
The focus of ESG initiatives is on social sustainability, environmental impact, and corporate governance.
ESG is a global initiative with more advanced adoption in Europe compared to the USA.
Impact sourcing in the BPO industry has had a significant positive social impact globally and is highly valued in terms of sustainability.
Key Statistics
20% of a service provider's scoring by buyers is based on ESG when considering renewing or taking on new contracts.
Key Di...
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