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Key Takeaways
Andreas Helland co-founded Attender Group in Malaga, Spain, to offer multilingual customer service, primarily in Nordic languages.
Attender Group is dedicated to fostering a unique workplace culture rooted in trust-based leadership principles to attract and retain top talent.
The company's main KPI is employee satisfaction, which it measures weekly and anonymously. High employee satisfaction has correlated with high performance.
The BPO industry is adapting to the AI wave, which is shifting the focus towards handling more advanced customer queries.
Outsourcing partners are increasingly valuing company culture, seeking concrete examples of its prioritisation during selection processes.
Key Statistics
Attender Group boasts over 100 team members.
It has consistently measured employee satisfaction anonymously every week for more than four and a half years.
Key Discussion Points
The critical role of strong workplace culture in ...
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