Podcast ¦ CX Files: Chris Hague – yoummday – CCW Berlin Feedback And The Future Of CX

Access the full podcast series here Summary In this podcast episode, Mark Hillary interviews Chris Hague from UWM.DE about the changing landscape of the contact center industry. Hague discusses how the world of work is evolving, with factors such as an aging workforce, shortage of skilled labor, AI, evolving generations, and global interconnectedness impacting the industry. He emphasizes the need for companies to adapt to these challenges by offering more flexibility and incentives to attract and retain talent. Hague also highlights the shift towards measuring output rather than hours worked, and the importance of empowering employees to choose their own working conditions. Key Points The world of work is changing, with factors such as an aging workforce, shortage of skilled labor, AI, evolving generations, and global interconnectedness impacting the contact center industry. Companies need to adapt to these challenges by offering more flexibility and incentives ...

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