Access the full podcast series here
Key Takeaways
Shift in Customer Service Sourcing: The pandemic led to a shift from traditional multilingual hubs to more flexible virtual platforms for customer service.
Adapting to Market Expectations: Organisations that adjust to evolving labour market demands will be more successful in sourcing quality talent.
Global CX Outsourcing Platform: Klaus’s company operates as a global customer experience (CX) outsourcing platform, using a marketplace model that connects clients with talents.
Flexible Global Talent Pool: The platform has approximately 16,000 talents, providing flexibility for organisations to hire from a global talent pool.
Scalable Staffing: Clients can scale staffing quickly, allowing them to test new markets or languages with minimal risk and financial commitment.
Cost-Effective Solutions: The platform’s pay-for-output model ensures more cost-effective customer service solutions compared to traditional fixed-cost models.
Motivated...
Access this content for FREE by signing up for ROAR Membership.
Join with a Basic (free) or Plus membership (for extra features).
Create an account by clicking here or if you have an account sign in below.