Podcast ¦ CX Files: Graham Brown – Alorica – Using AI To Offer CX In Any Language

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Key Takeaways

Emerging Technology: AI-driven simultaneous voice translation is becoming a transformative solution in customer experience (CX) management.
Real-Time Application: Significant advancements in practical applications have enabled near real-time voice translation.
Talent Sourcing Challenges: Enterprises encounter difficulties in sourcing talent for niche languages, leading to increased operational costs.
Reducing Linguist Reliance: AI translation technologies can lessen the dependency on extensive linguist resources, allowing businesses to streamline multilingual support.
Global Support Models: Multilingual hubs are expected to adapt by combining AI technology with existing human resources.
Operational Efficiency: Companies can enhance operational efficiency by decreasing the number of employees needed for multilingual support without sacrificing service quality.
Investment and Scalability: The evolving technology landscape requires co...

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