Podcast ¦ CX Files: Mark Lowe – Managing Risk and Security in CX

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Key Takeaways

Integrate Risk Management Across Departments
Organisations should integrate risk management across all departments, ensuring collaboration between risk management, human resources, legal, security, and procurement functions.
Focus on Geopolitical and Political Stability
Geopolitical and political stability should be a primary focus, particularly in regions experiencing unrest or changes in government.
Monitor Supply Chain and Logistics Volatility
Supply chain and logistics volatility is crucial, especially regarding technology imports, which may be affected by sanctions.
Consider Economic Factors in Strategic Planning
Economic factors, such as inflation and volatility in energy costs, must be factored into long-term strategic planning.
Adapt to Technological Disruptions
Technological disruptions necessitate adaptability in service delivery, including the integration of AI and automation.
Prepare for Cybersecurity Threats
Cybersecur...