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Key Takeaways
Fiji's advantage in customer service and tech skills can make it a compelling destination for businesses looking for English-language services.
The time zone in Fiji allows for good overlap with the American market, making it suitable for late afternoon shifts serving the US.
The government of Fiji is offering attractive financial benefits to incentivise companies to set up operations in the country.
Talent flight is a concern in Fiji, with a high percentage of graduates leaving the country after university.
To sustain the BPO industry in Fiji, the government needs to address the challenge of retaining talent and preventing brain drain.
Dispersion of BPO operations in Fiji is crucial to avoid rising costs and maintain competitiveness.
Fiji's neutral accent and strong customer service skills make it stand out compared to other BPO destinations.
The location of BPO centres in Fiji may not offer top-notch leisure options, but there ar...
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