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Key Takeaways
Empathy and Active Listening: Vital in sensitive sectors like funeral services and senior care.
Honesty and Trustworthiness: Students and professionals should project these qualities in their interactions with families.
Cultural Sensitivity: Awareness of diverse cultural backgrounds and family dynamics is essential in bereavement and senior care.
Professional Presentation: It's important for professionals to present themselves appropriately, keeping in mind families' perceptions.
Customer Experience: In compassionate services, the nature of interactions is often one-time, requiring great care.
Emotional Awareness: Recognising families' emotional states during crises and adapting communication is crucial.
Empowering Families: Offering families options without pressure helps them feel in control of their decisions.
Self-Care for Professionals: Personal well-being significantly impacts service delivery; professionals must prioritise ...
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