Access the full podcast series here
Key Takeaways
Understanding Sentiment: Data alone cannot fully capture the behaviour and emotional complexities of employees; a deeper understanding of sentiment is essential.
Interconnected Experiences: Employee experience (EX) influences customer experience (CX), and both should be interconnected to drive business success.
Emotion in Decision-Making: Emotions and gut feelings significantly impact decision-making—approximately 85% of decisions are emotion-driven.
Listening Initiatives: Open-ended surveys and focus groups are critical for understanding employee sentiments and motivations.
Metrics Misinterpretation: Company leadership often relies on metrics that may not reflect the real sentiments of employees, leading to misinterpretations.
Macro Environment Awareness: Recognising and addressing the macro environment (e.g., inflation, political climate) can help explain employee behaviours and attitudes.
Recognition Programs: Effective recognit...
Access this content for FREE by signing up for ROAR Membership.
Join with a Basic (free) or Plus membership (for extra features).
Create an account by clicking here or if you have an account sign in below.