Podcast ¦ CX Passport: The one with burrito employee experience – Lacey Davidson, HR Manager at JumBurrito E191

Access the full podcast series here

Key Takeaways

Employee happiness is crucial as it significantly influences customer satisfaction and overall brand perception.
Local businesses like Jumburrito can learn from large corporations in terms of employee experience and can also offer valuable insights to them.
Implementing effective HR technology, such as payroll solutions, can significantly enhance both operational efficiency and employee satisfaction.
Employees appreciate having access to essential information about their employment, such as paychecks, benefits, and 401(k) details, through user-friendly digital solutions.
Small businesses can successfully compete with larger chains by offering comprehensive benefits that enhance employee experience despite being unable to match higher wages.
Personal relationships within the workplace—where employees know leadership by first name—can cultivate a strong team culture and enhance employee loyalty.
Community engagement, such as support...

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