Podcast ¦ CX Passport: The one with the customer support great day – Jordan Hooker CX OpenToWork E166

Access the full podcast series here Summary Jordan Hooker, a customer experience specialist with over a decade of experience, shares his insights on creating exceptional customer experiences. He discusses the importance of customer support in building positive experiences and the impact it can have on both customers and businesses. He also highlights the value of customer feedback in improving products and services, and shares examples of how customer insights have led to positive changes in his previous roles. Additionally, Jordan discusses his love for food and restaurants and how it has shaped his understanding of the importance of creating great experiences. Key Points Jordan's passion for customer experience started with his love for dining out and the role of service in enhancing that experience. He believes that customer support has the power to make someone's day better by providing exceptional experiences. Jordan emphasizes the importance of customer support...

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