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Key Takeaways
Proactive Decision-Making: The decision-making process in crisis management is critical, as demonstrated by iSolve leaders' swift pivot from an in-person to a virtual event due to Hurricane Milton.
Understanding Customer Sentiment: Thorough comprehension of the audience allows for sensitive communication during crises.
Building a Resilient Team: A capable team that can make quick decisions under pressure is essential, exemplified by the iSolve team’s rapid execution of a recovery plan.
Establishing Contingency Plans: Planning for various scenarios, including natural disasters, can facilitate smoother transitions during unexpected events.
Importance of Communication: Keeping all stakeholders—employees, customers, and partners—updated fosters trust and appreciation during a crisis.
Acknowledging Emotional Impact: The emotional toll on event teams must be recognised, as feelings of loss and disappointment may arise when events are can...
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