Podcast ¦ Get out of wrap: 186 – David Holmes author of Leading the Line comes on to chat about the book

Access the full podcast series here
Summary:
The episode features a conversation with David Holmes, the sales director at SSC and author of the book “Leading the Line”. The book focuses on providing practical and pragmatic advice for team leaders in contact centers. Holmes emphasizes the importance of belief in oneself and the need for team leaders to commit to their roles. He also discusses the significance of planning, coaching, and self-development in achieving success as a team leader.
Key Points:
– Holmes wrote “Leading the Line” to share his experiences and knowledge with team leaders in the contact center industry.
– The book emphasizes the challenges and importance of being a team leader and offers practical advice for success.
– Holmes believes that team leaders need to believe in themselves and their abilities in order to make a difference.
– The book highlights the significance of planning and prioritizing tasks to effectively manage a team.
– Coaching and self-development are key aspects for team leaders to improve their skills and leadership abilities.
– Building a network and having allies is important for team leaders to gain support and guidance.
– Holmes encourages team leaders to have a selfish streak and invest in themselves and their development.
– The book is written in an authentic voice, reflecting Holmes’ own experiences and conversation style.
Key Statistics:
– The book “Leading the Line” is targeted towards team leaders in contact centers.
– The book covers topics such as belief, planning, coaching, and self-development. – Holmes draws from his own experiences and conversations to provide practical advice and insights.
Key Takeaways:
1. Team leaders need to believe in themselves and their abilities to make a difference.
2. Planning and prioritizing tasks are crucial for effective team leadership.
3. Coaching and self-development contribute to improving leadership skills.
4. Building a network and having allies can provide valuable support and guidance.
5. Investing in oneself is essential for personal and professional growth as a team leader.
6. The book “Leading the Line” offers practical and pragmatic advice for team leaders in contact centers.
7. Holmes speaks in an authentic voice, reflecting his own experiences and conversations.
8. The book emphasizes the challenges and importance of being a team leader.
9. It encourages team leaders to take ownership of their roles and responsibilities.
10. The book highlights the need for team leaders to balance their own needs with the needs of the team.
11. Holmes believes that team leaders play a crucial role in the success of contact centers.
12. “Leading the Line” is a valuable resource for team leaders looking to enhance their skills and make a positive impact in their roles.

RO-AR insider newsletter

Receive notifications of new RO-AR content notifications: Also subscribe here - unsubscribe anytime