Podcast ¦ Get out of wrap: 186 – David Holmes author of Leading the Line comes on to chat about the book

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Summary:
David Holmes, sales director at SSC and author of "Leading the Line," discusses his motivation for writing the book and the challenges faced by team leaders in contact centers. He emphasizes the importance of belief and self-confidence in leadership roles and highlights the practical and pragmatic steps that team leaders can take to succeed. The book is divided into sections on belief, planning, coaching, and self-development, providing valuable insights and tools for aspiring and experienced leaders.
Key Points:

David Holmes wrote "Leading the Line" to share his experiences and lessons learned as a team leader and to support other team leaders.
The book focuses on the challenges faced by team leaders and provides practical advice and strategies for success.
Belief and self-confidence are crucial for team leaders to navigate the complexities of their roles.
The importance of planning and prioritizing tasks is empha...