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Key Takeaways
Participating in the European Contact Centre and Customer Service Awards can provide valuable insights into an organisation's performance and areas for improvement, even if a company does not win.
The awards process encourages reflection on current achievements and future goals, promoting a culture of continuous improvement.
The sense of community and learning from other organisations is a significant benefit of entering the awards.
Recognising and celebrating employees' successes can enhance teamwork, cohesion, and motivation within an organisation.
Key Statistics
The awards process involves around 34 categories, which may be adjusted based on the number of entries received.
Winners of the awards have the opportunity to share their success stories at a three-day virtual event called the Exchange, held in March.
Key Discussion Points
The importance of employee engagement and teamwork in driving business performance.
The im...
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