Access the full podcast series here
Key Takeaways
The contact centre industry is facing challenges in retaining talent, not necessarily attracting it, underscoring the importance of career development and progression opportunities.
Clear communication of career paths within contact centres can significantly impact both retention and the perception of the industry as a viable career option.
Inclusive recruitment practices, including support for individuals with disabilities, enhance the workplace environment and broaden talent pools.
Recognising and promoting the skills developed in contact centres is critical, as these skills are transferable across various industries.
Employee engagement, purpose, and recognition are pivotal in fostering a culture where individuals feel valued.
Mentorship programs and personal development initiatives can improve employee satisfaction and career progression.
Gathering and utilising exit interview data can offer insights into attrition patterns and...
Access this content for FREE by signing up for ROAR Membership.
Join with a Basic (free) or Plus membership (for extra features).
Create an account by clicking here or if you have an account sign in below.