Podcast ¦ Next In Queue: Far From Home featuring Matt Beran

Access the full podcast series here

Key Takeaways

Customer support focuses on retaining revenue from customers, while IT support serves employees with no alternative service option.
Employee experience drives customer experience, highlighting the importance of investing in IT support for better outcomes.
Shadow IT poses a challenge for IT support, leading to the need for governance and compliance measures.
Cloud adoption has impacted IT support by necessitating the management of SaaS applications and data security.
DevSecOps and security operations centres play crucial roles in maintaining data security and compliance.
Password security remains a significant concern, highlighting the need for multi-factor authentication solutions.
Quantum computing poses a future challenge for data encryption and security measures.
Composting indoors and sustainability practices are personal interests for the guest, showcasing a commitment to environmental stewardship.

Key Statistics

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