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Key Takeaways
Prioritising Patient Care: The importance of placing patient care above financial considerations in healthcare settings.
Active Listening and Empathy: The role of these skills in enhancing patient experiences and outcomes.
Systemic Challenges: Recognition of issues within healthcare, such as administrative burdens and inadequate staffing.
Technology in Healthcare: The need for technology to facilitate, rather than hinder, patient-provider interactions.
Word Choice: Understanding the significance of language when communicating with patients, especially regarding serious health conditions.
Building Rapport: Establishing connections with patients through simple gestures like smiling and acknowledging them.
Comprehensive Training: The value of training healthcare staff in communication and patient experience strategies.
Team Engagement: The necessity for all team members, not just physicians, to participate in patient-centred care.
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