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Key Takeaways
AI-generated content is becoming increasingly prevalent in the BPO industry, impacting traditional writing and storytelling.
Emotional connection and storytelling are essential for creating engaging content in the BPO sector.
Governments play a significant role in supporting the BPO industry, especially in developing language skills for global markets.
AI fluency is becoming a crucial skill for writers and content creators in the BPO industry.
The future of the BPO industry may involve a blend of AI and human agents to enhance customer service.
AI has the potential to revolutionise customer service by providing real-time conversational support and emotional analysis.
Key Statistics
OpenAI has partnered with media outlets such as Vox and The Atlantic to use their articles as training data for AI models.
Softbank in Japan is exploring AI technology to soften angry customer voices during interactions with agents.
Key Discussion ...
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