Podcast ¦ Next In Queue: There’s Only One Thing Wrong with this Car featuring Alyona Medelyan

Access the full podcast series here Summary In this podcast episode, Eilene Melios discusses her journey in the field of AI and machine learning, her founding of Thematic, and the role of AI in understanding customer feedback. She mentions the difference between AI and machine learning, as well as the terms computational linguistics, natural language processing, text analytics, and semantic analysis. Eilene also addresses the underrepresentation of women in AI and the struggles they face, but encourages more women to pursue their dreams in the field. She shares how Thematic started by solving the problem of analyzing Net Promoter Score feedback and the importance of focusing on solving real problems in customer experience. Eilene highlights the benefits of AI in enhancing customer experience, such as autocomplete features and voice recognition technologies. Key Points Machine learning is a method to implement AI algorithms. Text analyti...

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