Podcast ¦ Punk CX: Making in-store grocery shopping fun and going viral on TikTok – Interview with David McIntosh of Instacart

Access the full podcast series here Summary Instacart is expanding its online grocery service into physical stores with its connected store initiative. The company is partnering with retailers to bring its online delivery experience into brick-and-mortar locations. The centerpiece of the initiative is the Caper cart, an AI-powered shopping cart that offers personalized and seamless experiences to customers. The cart features a screen that displays running totals, allows customers to sync their online shopping lists, and offers gamification experiences. Instacart aims to create a unified shopping experience where customers can seamlessly switch between shopping online and in store. Key Points Instacart is partnering with retailers to bring its online delivery experience into physical stores through its connected store initiative. The centerpiece of the initiative is the Caper cart, an AI-powered shopping cart with a screen that offers personalized experie...

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