Podcast ¦ Punk CX: What happens when you give data back to people – Interview with Jamie Smith of Customer Futures

Access the full podcast series here

Summary
This is a podcast interview with Jamie Smith, an advisor and author in the service and experience space. Jamie discusses the importance of giving data back to individuals and empowering them with their own digital tools. He explains how businesses have traditionally been designed inside-out, without considering the needs and experiences of customers. Jamie introduces the concept of "empowerment tech" and explains how it can reshape customer experiences and relationships. He also discusses the implications for businesses and their technology stacks.
Key Points

Jamie Smith has been exploring what happens when individuals are given their own data for the past 10 years.
He believes that businesses have traditionally designed their processes and experiences from an inside-out perspective, without considering the needs of customers.
Empowerment tech refers to digital tools that enable individuals to have control over their own ...