Access the full podcast series here Summary In this podcast, Chris interviews Gary Jones, the managing director of Verify, a field services company. They discuss the current trends in field services and the impact of the current environment on doorstep visits and customer interactions. Gary highlights the increasing issues of vulnerability and financial difficulty among customers, particularly in areas with high cost of living. They also discuss the importance of human-to-human interactions and the challenges of digital communication for customers with literacy or technology issues. Key Points Field services have diminished in the financial services industry since the FCA regulations in 2014, but are still prevalent in the utility sector. Vulnerability and financial issues are the main concerns observed during doorstep visits. Mental health issues and cost of living crisis contribute to the vulnerability of customers. Customers on th...
Access this content for FREE by signing up for ROAR Membership.
Join with a Basic (free) or Plus membership (for extra features).
Create an account by clicking here or if you have an account sign in below.