Podcast ¦ TED Daily: The problem with being too nice at work Tessa West

Access the full podcast series hereAwkward social interactions often lead us to be overly nice and generic to others.Research by social psychologists shows that in these uncomfortable interactions, people tend to engage in anxious niceness, which involves giving general compliments and avoiding direct feedback.Physiological responses, such as increased heart rate and blood pressure, are common during awkward interactions.Nonverbal behaviors, such as fidgeting and avoiding eye contact, are also prevalent in these situations.People from racial minority groups often experience anxious niceness from others, as individuals try to manage their own anxiety about appearing prejudiced.Excessive niceness can harm performance, as it may prevent individuals from receiving constructive feedback or knowing where they need to improve.General positive feedback, without specific examples or data, can harm a person's reputation in professional contexts.To improve feedback in the workplace, it is importa...

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