Podcast ¦ Vulnerability Matters: Episode 14 – Hearing Loss and dDeaf customers with Tim Scannell and Chris Fitch

Access the full podcast series here Summary This podcast episode from the Money Advice Trust discusses the experiences of individuals who are deaf or have hearing loss and the challenges they face when accessing essential services. The guest, Tim Scannell, shares his personal experiences and highlights the need for improved communication strategies and accessibility measures. The podcast explores issues related to written information, website design, face-to-face interactions, and the use of relay services. Overall, the episode emphasizes the importance of understanding different forms of communication and providing equitable access to essential services for individuals with hearing loss. Key Points Approximately 12 million UK adults, or one in five, have some form of hearing loss. 1 million UK adult consumers require hearing aids, lip-reading, or British Sign Language (BSL) to communicate. Tim Scannell, an accessibility and inclusion speciali...

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