Podcast ¦ Vulnerability Matters: Episode 20 – Crisis conversations and digital channels with Victoria Hornby from Shout

Access the full podcast series here Summary Shout, the UK's first 24/7 crisis text service, offers support to anyone struggling to cope through text-based conversations. They provide a safe and confidential space for individuals to discuss their emotions and challenges, with trained volunteers employing active listening techniques. The service uses a five-stage model for conversations, emphasizing empathy and understanding. The text-based format allows for anonymity, comfort, and the opportunity to express emotions more easily. Shout's model and strategies can be valuable for other essential services looking to improve their digital conversations. Key Points: Shout is the UK's first 24/7 crisis text service for anyone struggling to cope. The service was developed as part of the Heads Together campaign. Text-based conversations provide a silent and confidential space for individuals, reducing the fear of being overheard or judged. Texting can be...

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