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Summary
Ian Perry interviews Chris Warburton in a podcast episode discussing credit risk collections and the future. Chris shares his experience in the industry and explains the importance of understanding the complex system of credit risk and collections. He emphasizes the interrelation of various departments within an organization and the impact of acquisition on collection outcomes.
Key Points
Chris entered the world of credit risk and collections through his background in accounting and process reengineering.
Credit risk and collections are essential parts of a business, managing the dynamics of payment cycles and ensuring profitability.
Vulnerable customers and their issues such as disputes and payment problems often surface in collections, highlighting the importance of addressing disputes and complaints upstream.
Chris highlights the study of complex systems and the long-term impacts of decisions as intriguing aspects of credit...
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