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In this discussion, industry experts delve into the dynamics of operational resilience, AI adoption, and consumer protection within the financial sector. The conversation touches upon the significance of aligning different parts of an organization with business strategy, the transformative potential of AI, and the challenges it brings. The importance of understanding the energy behind business operations and the need for transparent and seamless payment processes is emphasized as is the role of AI in real-time data monitoring, fraud detection, and prevention, alongside its ability to identify patterns and potential threats. Moreover, the conversation sheds light on the impact of third-party supply chains on operational resilience and consumer harm.
Key Points and Ideas
The Consumer Duty regulation emphasizes embedding customer-centricity and aligning business strategies with customer interests.AI ...
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