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Podcast Link: CnR
In this podcast episode, Joe Kowski, a veteran of American Profit Recovery, a debt collection agency, shares insights on the nuances of debt collection and consumer interaction. The podcast highlights the importance of approaching consumers with respect and dignity, emphasizing the significance of understanding why they haven't paid their debts. Kowski sheds light on the evolution of debt collection strategies, incorporating elements of sales tactics and friendly communication. He underscores the role of technology in streamlining communication and facilitating resolution. The episode delves into the company's values, focusing on treating individuals with worth and employing ethical practices. Kowski's experience and expertise provide a valuable perspective on the debt collection landscape.
Key Points and Ideas:
Debt collection involves treating individuals with dignity and respect.Consumer int...
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