[PODCAST]: Credit Shift: Deven Ghelani and Who Benefits

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Podcast Link: Credit Shift


In this recent podcast dissects the intricate world of unclaimed benefits in the UK. Their conversation offers an illuminating perspective on how Policy and Practice contributes to addressing this issue, highlighting the impact on financial services, debt management, and the broader social fabric.

Key Points and Ideas

  • Policy and Practice’s Role: Runs a benefits calculator and a platform for identifying financially struggling individuals.
  • Universal Credit’s Shortcomings: Despite its intent, Universal Credit hasn’t fully streamlined or simplified the benefits system.
  • Complexities of Benefits Access: Accessing benefits remains overly complicated, deterring many eligible individuals.
  • Cultural and Legislative Barriers: These factors significantly hinder the simplification of the benefits system.
  • Data Utilization: Effective use of data can significantly improve benefit access and address inequalities.
  • Cost of Living Crisis: An urgent and growing concern, exacerbating the issues around benefits access.
  • Automation of Debt Deductions: A contentious practice that can leave beneficiaries with insufficient funds.
  • Universal Basic Income (UBI): Proposed as a solution, but comes with its own set of challenges and complexities.
  • Impact of Savings Limit on UC: The sharp cutoff for savings limits in Universal Credit eligibility poses fairness issues.
  • Social Care and Safeguarding: Linking data across various sectors for early intervention and support.
  • Historical Tax Credit Debts: A significant issue with the transfer of legacy debts to Universal Credit.
  • The Poverty Gap: A widening issue, with policy gaps leaving many behind.

Key Statistics

  • £19 Billion in Unclaimed Benefits: Annually unclaimed in the UK.
  • 2 Million Users: The reach of Policy and Practice’s benefits calculator.
  • £1 Billion in Benefits and Support: Accessed through the calculator.
  • 7.5% Reduction in Benefits’ Generosity: Over the past decade, when adjusted for inflation.
  • £38 Billion Poverty Gap: Due to the reductions in the social security system over the last decade.
  • 11,000 Pensioners Identified: In London alone, eligible but not claiming pension credit.
  • 2,500 Pensioners Applied for Benefits: Following targeted outreach.
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Key Takeaways

  • Streamlining access to benefits is essential for reducing the £19 billion unclaimed annually.
  • Universal Credit could be more effective, but faces legislative and cultural barriers.
  • Leveraging data can proactively identify and assist those in financial need.
  • The cost of living crisis deepens the need for efficient benefits distribution.
  • Deductions from benefits without considering individual affordability can exacerbate financial struggles.
  • Implementing UBI requires careful consideration of individual and regional financial needs.
  • The savings limit in Universal Credit eligibility criteria needs reassessment for fairness.
  • Early intervention in social care can be improved through integrated data sharing.
  • Addressing legacy debts in the Universal Credit system is a complex yet critical issue.
  • The widening poverty gap calls for urgent policy reforms and proactive measures.
  • Financial services and debt management sectors can benefit significantly from understanding and integrating these insights into their practices.
  • Collaborative efforts across sectors can lead to more effective social and financial support systems.


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