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Podcast Link: CnR
Carrie Coker, Senior Director at LexisNexis Risk Solutions, discusses the evolving landscape of consumer data and its significance in the collections industry in a recent podcast. She highlights the importance of proactive communication, meeting consumers where they prefer to be, and leveraging alternative FCRA data for a holistic view. As student loan repayment resumes, early delinquency detection and tailored communication strategies become crucial. The podcast emphasizes the need for up-to-date and quality data from providers, challenging them to offer complete and accurate information to better serve consumers during economic volatility.
Key Points and Ideas:
Proactive communication and tailored strategies are essential in collections.
Alternative FCRA data provides a more holistic view of consumers.
Challenges and opportunities arise as consumer behaviors change.
Quality data from providers is crucial for effec...
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