Colliding Cultures? Ensuring Effective Communication

Being Up to Date – Current Trends in Affordability

Debt Servicing and Trends across South America

New Tech, New Trends? Contact Centre Dynamics

Forecasting the Future: Assessing new Technologies

Digital Transformation and Affordability

Digital Solutions for Financial Support

AI Transformation in Contact Centres and Beyond

EVENT SUMMARY ¦ FCA: Vulnerabilty and Consumer Outcomes discussion

Insights: FCA Vulnerable Customers Review – 2025 Update – Webinar

Insights: FCA Consumer Support Outcome: Good Practices and Areas for Improvement

Insights: FCA research into experiences of consumers in vulnerable circumstances

Insights: FCA Review into firms’ treatment of customers in vulnerable circumstances

EVENT SUMMARY ¦ AI at the Cutting Edge

Insights: RegTech and Regulatory Change Report 2024

Insights: Debt Strategy – Reset and Reform for Customers in Debt

Insights: Generative AI in Action – Opportunities & Risk Management in Financial Services

EVENT SUMMARY ¦ Intelligibility – An update on customer communications

Maintaining Modernity

Beyond the event horizon

Outlandish Predictions 2025?

Looking back, looking forward

All at Sea

Where’s my Cheese?

Embracing thinking… carefully

The Future? From the Back of the Bus?