The Complex Task of Understanding a Customer’s Reality

In this clip Russell Hamblin-Boone, CEO of CIVEA, explains how enforcement work is often misunderstood, with the public having strong opinions but low awareness of the industry’s operations, which have been significantly transformed through technology.

Techniques like those used in commercial debt collection, including the employment of technology and credit reference agencies, are now standard in enforcement, indicating a modernized approach to handling debt.

Find out more about CIVEA -> Here.


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