Who: The Modular Analytics Company (TMAC)
What: TMAC originally started in data analytics finding solutions to improve customer journeys and outcomes, with advisory solutions for clients. Over time they have found new ways to think about data, analyzing voice communications and delivering improvements to though operational/contact centre teams and have developed a suite of software products to codify this insight and help.
Products: Coaching, Fonetik, Playbook
Screenshots – Demo