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Micro-steps: taking customers on a journey, with new communication technologies

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In conversation with Neil Whitaker, strategic account director at IMIMobile. In this clip Neil discusses how new communication technologies, by their nature, fragment a conversation into chunks and how this can be used to inch a customer along a customer journey, improving the customer experience. See the full interview and find out more about imi mobile -> Here.

A seismic shift – integrating new contact technologies

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Flexible contacts – flexing channels for great processes

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This video not yet available on general release Early access to this page is available for all RO-AR.com members. Signing up is easy and it is free to join here. Don't want to join just yet. Sign up to our email newsletter for all of the latest updates as they are released. Simply add your email to our list here. Already a member?... sign in below

Omni – Channel – multi-channel – multi preference, how to manage

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The full conversation with Neil Whitaker, strategic account director at IMIMobile. Have we have transformed into a multi-communication channel world. With technology platforms expanding all the time, especially during the time of the pandemic, we talk about how this is affecting customers’ journeys, the customer experience, and as a business how best to manage all this. Find out more about imi mobile-> Here.