2021ROAR

How much is too much data?

In conversation with Mark Cunningham, Founder and Director at Whenfresh. Mark discusses in this clip the explosion of data and how there are limits in terms of what information we need to capture and how we need to be conscious of this within our processes as we continue with digital transformation. See the full interview and find out more about WhenFresh -> Here.

A future vision for collections

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In this final clip Michael Melachrinidis, Deputy CEO, Product Management and Digital transformation at EXUS talks about his vision for the future of collections technology, what does this mean for us and where is this taking us. Also the rise of SaaS and big data, it has been a game-changer, enabling new customers to get products and features quickly, scale fast and all accessible on a global basis. See the full interview and find out… Read more

What’s next for digital?

In discussion with Mark Sussex from illion.Mark provides his perspective on what he seems as the next trend within digital, and how having a variety of tools to help customers is likely to be important and needed. See the full interview and find out more about illion-> Here.

Changing Customer Dynamics

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In this clip Kevin Still from Demsa talks about the changing landscape of customer behaviour, especially financial services. It is important to ensure customers understand products and what they are signing up for at the outset… a failure to do so can have consequences, something that is seen in the debt advice sector… the feedback loop upstream is important. See the full interview and find out more about Demsa-> Here.

Climate change and risk

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In conversation with Paul Rout, SVP consultancy sales at Whenfresh. Climate change has become an up-and-coming topic for credit risk teams and it is of no surprise that property and climate datasets can be invaluable in this risk assessment. However, as Paul also explains there is a big customer service and collections prevention angle here too. It can really help. See the full interview and find out more about WhenFresh -> Here.

How will client interaction change?

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Client interaction has changed dramatically over the last year. Here Chantal Constable from CGI explains what she has seen, and also how she envisions this changing as move forwards and return (or not) to the workplace. See the full interview and find out more about CGI -> Here.