2021ROAR

Can you model vulnerability?

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Helen Lord, CEO of the Vulnerability Registration Service talks about vulnerability models and how the VRS data, which is actual, stacks up against the scores, especially in terms of missing cases at an individual level. See the full interview and find out more about VRS-> Here.

Where do we go from here?

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In this clip from an interview with Chris McEleavey, a founding partner at Bulien, Chris talk about what is going to be the next big trend in data and analytics. The cloud, network connectivity is allowing greater access to data and more intelligence continuing to be built into processes. See the full interview and find out more about Bulien -> Here.

A seismic shift – integrating new contact technologies

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In conversation with Neil Whitaker, strategic account director at IMIMobile. In this clip Neil talks about the seismic shift in contact strategy, orchestrating multiple contact channels to create seamless customer experiences. See the full interview and find out more about imi mobile -> Here.

How much is too much data?

In conversation with Mark Cunningham, Founder and Director at Whenfresh. Mark discusses in this clip the explosion of data and how there are limits in terms of what information we need to capture and how we need to be conscious of this within our processes as we continue with digital transformation. See the full interview and find out more about WhenFresh -> Here.

A future vision for collections

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In this final clip Michael Melachrinidis, Deputy CEO, Product Management and Digital transformation at EXUS talks about his vision for the future of collections technology, what does this mean for us and where is this taking us. Also the rise of SaaS and big data, it has been a game-changer, enabling new customers to get products and features quickly, scale fast and all accessible on a global basis. See the full interview and find out… Read more

What’s next for digital?

In discussion with Mark Sussex from illion.Mark provides his perspective on what he seems as the next trend within digital, and how having a variety of tools to help customers is likely to be important and needed. See the full interview and find out more about illion-> Here.