2022ROAR

Chatbots and Humans

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In this clip with Rachel Curtis from Inicio, we discuss chatbots and the difference between this and real conversational AI. Humans are not linear… systems need to understand and interpret the meaning behind a conversation, not just the words, but the words in context with each other too…. it is developing fast. See the full interview and find out more about Inicio -> Here.

Removing Process Friction

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In this clip, Stephan van Calker from Tink discusses how OpenBanking is helping to remove process friction for customer, and in turn, take out costs for companies. Variable recurring payments is a great new feature due to arrive, which will really help customers, and with backend account reconciliation too. See the full interview and find out more about Tink -> Here.

Consumer Duty: Priorities and Deadlines

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Caught up with Kevin Still this week regarding the Consumer Duty… there are only 6-7 weeks until the first deadline at the end of October… it does not leave a lot of time… We chatted about what needs to be the focus now, how to prioritise and get this done. See the full interview and find out more about Kevin Still Consulting-Here.… Read more

Consumer Duty: What needs to be done now

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In this full interview with Kevin Still we discuss all things Consumer Duty, new FCA rules which are due to have wide ranging changes on the financial services industry and collections processes. The first deadline is October 31st 2022… these are some of the things we need to be working on now – (together with some of the challenges faced). Find out more about Kevin Still Consulting -> Here.

Kevin Still Consulting

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Who: Kevin Still Consulting What: Kevin Still consulting provides Strategic consultancy and support on demand. With recent areas of focus in corporate governance and regulatory compliance, they are also currently providing extensive current support in ESG, Consumer Duty and technology programme development/management. Where: www.kevinstill.co.uk Products: Technology and Collections Consulting Markets: UK Jump to Section: Highlights : Full Interviews : Screenshots – Product Demonsrations : Product Explainers : Syndicted Articles : Comment : Contact Highlights RO-AR… Read more

A new globalising consumer lending market?

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In this clip Sarah Davies, Ph.D. from Nova Credit discusses how we are moving towards a much more globalized and integrated market… and how the lending industry needs to keep pace with this (and currently leaving opportunity on the table) See the full interview and find out more about Nova Credit-> Here.