AI

A need to pivot

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In conversation with Chantal Constable from CGI. Chantal discusses the COVID pandemic and how CGI have had to discover new ways of working, constantly pivoting to meet the needs of the situation. This has been a challenge however out of this have also come some surprising opportunities too. See the full interview and find out more about CGI -> Here.

From Digital Reaction to Digital Transformation

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In this clip Chantal Constable from CGI discusses how from the early stages of the pandemic many businesses have been in digital reaction mode, finding digital solutions to solve immediate challenges. This however does not necessarily lead to great long-term solutions and we need need to think about how do we use this as an opportunity to think about strategy transformation as we go forward. See the full interview and find out more about CGI… Read more

Helping frontline staff

In conversation with Jonathan Drechsler, head of business development at Recordsure. Here Jonny discusses how speech analysis for QA is more than just monitoring compliance. It also allows for greater efficiency, enabling the team to focus on the interaction itself in as much as recording what has happened. See the full interview and find out more about Recordsure -> Here.

A new meeting etiquette

Chantal Constable from CGI discusses how they have been thinking hard about how meetings will work in a blended remote and office environment. Business is essentially creative and they are looking to keep some of the positive aspects of remote working as we move forward. See the full interview and find out more about CGI -> Here.

Thinking like a fintech: advice for collections

Paul Jozefak, CEO of Receeve talks about some of his views and approaches to blending the best thinking from fintech into the Collections industry; how this can be transformational and what to think about first. See the full interview and find out more about Receeve-> Here.