call analytics

Working from Home: How will it evolve

In this conversation with John Smith from Noble systems, we discussed whether we ever go back to working in the office, how should we think about our working patterns going forwards See the full interview and find out more about Noble Systems -Here.… Read more

Remote Management in Lockdown

In this conversation with John Smith from Noble systems, we discussed how should we think about workforce management and KPIs during lockdown. What has changed and what do we need to think about going forward See the full interview and find out more about Noble Systems -Here.… Read more

The Future of Call Centres

In this conversation with John Smith from Noble systems, we discussed the future of call centres, especially post COVID lockdown. Will, they still be needed and how will they be managed? See the full interview and find out more about Noble Systems -Here.… Read more

Noble Systems

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Who: Noble Systems What: Noble Systems provides a full end to end suite of contact channel technology, from dialler and telephony solutions, through workforce management and speech analytics (with Gamification as a new innovative product). They have considerable strength and installed based in Collections and Recoveries industries including finance services companies, but are not limited to this sector alone. They have a global presence with local market teams in key markets. Where: https://www.noblesystems.com/ Jump to… Read more