call centre support

The Future of Call Centres

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In this conversation with John Smith from Noble systems, we discussed the future of call centres, especially post COVID lockdown. Will, they still be needed and how will they be managed? See the full interview and find out more about Noble Systems -> Here.

The digital ball is now properly rolling

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More from the conversation with Josh Harris. In this excerpt, we discussed just how transformational automation is so important now, with lockdown, and what this looks like going forward. See the full interview and find out more about Doc2 -> Here.

Working from Home: How will it evolve

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In this conversation with John Smith from Noble systems, we discussed whether we ever go back to working in the office, how should we think about our working patterns going forwards See the full interview and find out more about Noble Systems -> Here.

Automation: There is a better way

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More from the conservation with Josh Harris from Doc2. In this clip we discuss how COVID lockdown is creating an opportunity for automation, creating better processes for customers and businesses alike. See the full interview and find out more about Doc2 -> Here.

Remote Management in Lockdown

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In this conversation with John Smith from Noble systems, we discussed how should we think about workforce management and KPIs during lockdown. What has changed and what do we need to think about going forward See the full interview and find out more about Noble Systems -> Here.