Collections

Human vs Machine: What is the role for humans in the future

Colin Brown, CEO of Aryza talks about his view of automation. Despite the intense focus on automation the last few years there is still a role for humans, things we do better than machines. It is about finding the best mix for the job, in order to get the best outcome for the customer. See the full interview and find out more about Aryza-> Here.

Thinking like a fintech: advice for collections

Paul Jozefak, CEO of Receeve talks about some of his views and approaches to blending the best thinking from fintech into the Collections industry; how this can be transformational and what to think about first. See the full interview and find out more about Receeve-> Here.

We’re thinking in 12 month cycles now

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Paul Jozefak CEO of Receeve talks about the knock on effects from the pandemic on the economy.It is the indirect impacts 2 or 3 levels in that are going to be hard the predict and will take time to play out, for customers and the collections industry. See the full interview and find out more about Receeve-> Here.

Positives and negatives of meeting remotely

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In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. We discuss the pro’s and cons of not being able to meet face to face, and how this will evolve in the future. See the full interview and find out more about DebtStream -> Here.

Learning from the Crisis

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In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. Gareth talks about how the crisis will allow us to appreciate and empathize with customers more. Martin explains how we can use this to accelerate technology adoption to lead to better customer outcomes. See the full interview and find out more about DebtStream -> Here.

Digital Integration: Making it all work together

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In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. Martin talks about integration and how this is going to be the next challenge for us. See the full interview and find out more about DebtStream -> Here.