Communications

Quality vs Quantity: Driving better contacts

by Chris Warburton
13 April 2021

Does the contact app and channel drive differences in contact quality. Paul Gandar from Stitch-AI explains what he has been hearing. See the full interview and find out more about Stitch-AI-> Here.

Moving towards an Omni-channel application

by Chris Warburton
7 April 202129 April 2021

In conversation with Paul Gandar from Stitch-AI on however WhatsApp development is moving towards capturing multi-forms of communication… Omnichannel on your phone. See the full interview and find out more about Stitch-AI-> Here.

Using messaging to handle peaks and troughs of call volume

by Chris Warburton
3 December 20204 March 2021

In conversation with Paul Gandar from Stitch-AI on how the asynchronous nature of messaging can be really helpful in the managing of peaks and troughs of call volume. See the full interview and find out more about Stitch-AI-Here.… Read more

What’s new with WhatsApp?

by Chris Warburton
3 December 20204 March 2021

Interview with Paul Gandar from Stitch-AI on the future of communications technology. In particular developments with WhatsApp and how with the release of its business API it is creating changes and new opportunities for communicating with customers. Find out more about Stitch-AI -> Here.