connexone

Digital Automation … staying ahead of the game

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In this clip, Kyle Chadderton from ConnexOne discusses digital automation has been the key to reducing wait times, improving customer service and helping contact centres stay alive, keeping business. See the full interview and find out more about ConnexOne -> Here.

The slow death of on-prem

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In this clip, Kyle Chadderton from ConnexOne discusses how SaaS is really starting to dominate in CCaaS (Contact Centre as a Solution) implementations. It has been a game-changer for implementations, especially through the pandemic and can has been able to add functionality quickly for customers. See the full interview and find out more about ConnexOne -Here.… Read more

OmniChannel … easier for customers to manage?

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In this clip, Kyle Chadderton from ConnexOne discusses Omni-Channel and how this is a game-changer for customers and customer engagement. It is allowing distributed conversations, spread over time, which fits with our modern lifestyle… convenient, useful and easier for customers to manage. See the full interview and find out more about ConnexOne -Here.… Read more

Digital OmniChannel: Enabled and growing with SaaS

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In this full interview with Kyle Chadderton from ConnexOne, we discuss how the latest breed of contact centre tools is fundamentally changing the industry. In particular how these tools are enabling greater access to Omni-Channel, with fast setup and implementation times, all at lower cost too. Find out more about Connex One -Here.… Read more

Evolving Contact Centres

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In this clip, Kyle Chadderton from ConnexOne discusses the evolving nature of contact centres and how having modern contact technology is an enable for digitalisation. It is an enabler for better customer satisfaction and also keeps contact centres up to date, able to handle new volume from new contact channels. See the full interview and find out more about ConnexOne -> Here.