Contact centre technology

Working from Home: How will it evolve

In this conversation with John Smith from Noble systems, we discussed whether we ever go back to working in the office, how should we think about our working patterns going forwards See the full interview and find out more about Noble Systems -Here.… Read more

Quality vs Quantity: Driving better contacts

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Does the contact app and channel drive differences in contact quality. Paul Gandar from Stitch-AI explains what he has been hearing. See the full interview and find out more about Stitch-AI-> Here.

Moving towards an Omni-channel application

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In conversation with Paul Gandar from Stitch-AI on however WhatsApp development is moving towards capturing multi-forms of communication… Omnichannel on your phone. See the full interview and find out more about Stitch-AI-> Here.

What’s new with WhatsApp?

Interview with Paul Gandar from Stitch-AI on the future of communications technology. In particular developments with WhatsApp and how with the release of its business API it is creating changes and new opportunities for communicating with customers. Find out more about Stitch-AI -Here.… Read more

Remote Management in Lockdown

In this conversation with John Smith from Noble systems, we discussed how should we think about workforce management and KPIs during lockdown. What has changed and what do we need to think about going forward See the full interview and find out more about Noble Systems -Here.… Read more