contact centre

Trust, a fundamental measure

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No more call centre improv…

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Jimmy Hosang, CEO of TMAC, chats about his belief in call centre scripts… it is not about improvisation, but delivering a controlled, skilled and experienced performance on the phone. No two calls are the same, but there is a method, one that can yield better outcomes. See the full interview and find out more about TMAC-> Here.

Voice is the future

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Human to human interaction

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Evolution of Chatbots: Where do we go from here?

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Chatbots have been a huge topic over the last few years, it has the potential to be revolutionary, but is it over hyped… Mark Oppermann from Webio explains the latest thinking and developments. See the full interview and find out more about Webio -> Here.

Contact Channel Proliferation

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How many ways are there to contact people each other today? How do we manage effectively in such a contact channel rich world. See the full interview and find out more about Webio -> Here.